|About Us Loch Fyne Whiskies is one of the world's most respected Scotch Whisky Merchants. If you have any problems using this website please contact us by email: firstname.lastname@example.org or call us on 0800 107 1936 (International +44 1499 302219). We are more than happy to phone you back.|
Loch Fyne Whiskies is a trading name of William Foulds & Co Limited. Company Registration Number: SC265657 Registered Office: Main Street West, Inveraray, PA32 8UD
|Making A Purchase could not be easier. Just browse our Stock Lists, and click on any items that you wish to buy and add them to your selection. After you have finished your selection, click on "Checkout Now" and you will be asked for a few details that we need to be able to satisfy the order.|
We accept Visa, Mastercard, Switch, PayPal and AMEX (via PayPal). With non-PayPal payments we take Pre-Authorisation and reserve the funds on your card at checkout but we do not charge for any item until it is ready to ship (unless you have requested it to be put aside for later shipping overseas). You may also send your credit card information via phone, fax, snail mail or over the Internet.
Once cleared orders are processed with all possible speed, usually the same day, and we use a two/three day courier service (UK); please enquire if you have not received your goods within 14 days.
Customers ordering for the first time will be required to give verification of legitimate age and identity, we will email you with details required once we receive your order during business hours. This may slow up the speed of delivery for your first order.
|Shipping UK - Deliveries are by a tracked courier service and are guaranteed. If the courier is unable to deliver due to no-one being in or access problems they will return the parcel to their depot or leave at your local Post Office. After a number of days if not collected parcels are returned to us.|
If delivery is outside of the UK please be sure to understand our terms and conditions as your local laws may prohibit import or movement of alcohol or you may be charged extra taxes. Any charges incurred are payable by the recipient before the courier will deliver.
It is a requirement of export that we destroy the UK Duty Stamp on every bottle. Where possible this will be done by placing a permanent Loch Fyne Whiskies sticker over the UK Duty Stamp.
By placing an order you agree to our country specific TERMS OF SALE.
Deliveries are by tracked courier. Breakages are replaced with your next order; import restrictions are strictly for your attention.
Tracking: All parcels are sent by tracked courier.
Overseas Customers: Any tax charges incurred are payable by the recipient before the courier will deliver.
Please note the shipping charge is based on weight. We may amend the shipping as necessary before we process your order and would contact you first if it is to increase. Full details can be seen in our TERMS OF SALE. Your credit card is not charged until goods are ready for shipment.
Shipments to Norway*: Whisky at 60% abv or more cannot be delivered to Norway.
All whisky shipments sent overseas are liable to import taxes at the discretion of the local Customs Officials. Any import taxes charged are the responsibility of the recipient and must be paid before Customs will release the whisky.
|Delivery Schedule Once cleared orders are processed with all possible speed, usually within one day, and we use a two/three day ParcelForce service (UK); please enquire if you have not received your goods within 14 days.|
|Back Orders If we cannot fulfill an entire order within 5 days or so, we will contact you.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is charged on vatable products. All orders beyond the EU are VAT free, though import taxes will be charged by Customs and are payable by the recipient before the courier will deliver. Our VAT Registered Number is: GB 617 1945 34.|
|Credit Card Security Since 2008 online payments are handled by a dedicated card processor, Actinic Payments and are fully PCI-DSS compliant. We have no access to your credit card information.|
|Guarantee Our reputation is our guarantee. We will do everything we can to protect it!|
|Reaching Us If you need to reach us, you can email us at email@example.com, alternatively, you can call on Freephone (UK only) 0800 107 1936 or 01499 302219 (International +44 1499 302219) or fax us on 01499 302238 or write to Loch Fyne Whiskies, Inveraray, Argyll, PA32 8UD.|
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
We use the following cookies along with cookies from Google Analytics:
ACTINIC_CART. Records the session file of the shopping cart.
ACTINIC_BUSINESS. The login digest for logged in customers.
ACTINIC_CONTACT. Checkout 'Remember Me' function stores contact information to avoid the need for re-entering for subsequent orders.
ACTINI_REFERER. Returns the customer to the last page visited after completion of the checkout.
LAST_SECTION_URL. Used by the Back link on the Product Page, to return the visitor to the correct Section Page.
ACTINIC_RECENT. Records the image filename(s) for the Recently Viewed Products list.
CART_CONTENT. Stores the cart value and item count for the shopping cart summary.
|Returns Policy If the product is faulty or not as ordered then it can be returned to us at our cost.|
If you change your mind and no longer require the item you may return it to us intact within 8 days of receipt for a full refund (you are liable and responsible for the postage and packing back to us).
Please note that all returns must be notified to us in advance by email.
You can view your legal rights under Distance Selling Regulations here.
|Remittance Terms All stock must be paid for before it is shipped.|