| About Us Loch Fyne Whiskies is one of the world's most respected Scotch Whisky Merchants. If you have any problems using this website please contact us by email: ship@lfw.co.uk or call us on 01499 302219 (International +44 phone without first zero). We are more than happy to phone you back.Loch Fyne Whiskies is a trading name of William Foulds & Co Limited. Company Registration Number: SC265657 Registered Office: Main Street West, Inveraray, PA32 8UD |
| Making A Purchase could not be easier. Just browse our Stock Lists, and click on any items that you wish to buy and add them to your selection. After you have finished your selection, click on "Checkout Now" and you will be asked for a few details that we need to be able to satisfy the order.We accept Visa, Mastercard, Switch, PayPal and AMEX (via PayPal). With non-PayPal payments we take Pre-Authorisation and reserve the funds on your card at checkout but we do not charge for any item until it is ready to ship. You may also send your credit card information via phone, fax, snail mail or over the Internet.Once cleared orders are processed with all possible speed, usually the same day, and we use a two/three day courier service (UK); please enquire if you have not received your goods within 14 days.NEW CUSTOMERSCustomers ordering for the first time will be required to give verification of legitimate age and identity, we will email you with details required once we receive your order during business hours. This may slow up the speed of delivery for your first order. |
| Shipping And Handling UK - Deliveries are by a tracked courier service and are guaranteed. If the courier is unable to deliver due to no-one being in or access problems they will return the parcel to their depot or leave at your local Post Office. After a number of days if not collected parcels are returned to us.OVERSEAS DELIVERIESIf delivery is outside of the UK, (especially Norway, Switzerland, Australia and Canada), please be sure to understand our terms and conditions as your local laws may prohibit import or movement of alcohol or you may be charged extra taxes. Any tax charges incurred are payable by the recipient before the courier will deliver.It is a requirement of export that we destroy the UK Duty Stamp on every bottle. Where possible this will be done by placing a permanent Loch Fyne Whiskies sticker over the UK Duty Stamp.By placing an order you agree to our country specific TERMS OF SALE which can be viewed by clicking on DELIVERY (left).Deliveries are by Royal Mail small packet post (one or two bottles) or ParcelForce (more than two - except certain destinations), in both cases your delivery will usually come by your postal service. Breakages are replaced with your next order; import restrictions are for your attention.By placing an order you agree to our TERMS OF SALE that can be viewed by clicking on DELIVERY (left). Tracking: Only parcels sent via Parcelforce are tracked. Small Packet and 1st Class have no tracking service available. For some countries we can send by Royal Mail Airsure which is tracked and if available is shown in your shipping options.Overseas Customers: We send all 'Sent seperately' parcels by Airmail however they are scanned by Royal Mail at the Airport and sometimes they decide to send liquids by sea which can take about 10 weeks to be delivered depending upon the country - we have no ability to affect which way Royal Mail will send the parcels. If delivery is urgent we recommend you select the Tracked Courier option.Please note the shipping charge is based on weight. We may amend the shipping as necessary before we process your order and would contact you first if it is to increase. Full details can be seen in our TERMS OF SALE. Your credit card is not charged until goods are ready for shipment.All whisky shipments sent overseas are officially liable to import taxes at the discretion of the local Customs Officials. Any import taxes charged are the responsibility of the recipient and must be paid before Customs will release the whisky. The following countries are particularly vigilant in charging taxes:Shipments to Sweden: Please be aware of our terms of shipping to Sweden. We will email you once we receive your order with the actual charge including Swedish Tax at 501.41 kr per litre of pure alcohol. **Parcelforce/Schenker will only deliver to a business address.Shipments to Canada*: Please be aware of our terms of shipping to Canada. About 10% of our shipments are intercepted by Canadian customs, you are given the option of returning the parcel to us or another UK address or having the parcel destroyed, Canadian Customs are likely to charge the recipient $30 to return a bottle to us. Please contact for full details if you have not shipped to Canada before.Shipments to Norway*: Please be aware of our terms of shipping to Norway. If you have chosen delivery via Parcelforce then your parcel will be stopped by Customs in Oslo and only delivered once import taxes have been paid by the recipient. Other parcels are also likely to incur a customs charge in Oslo.Shipments to Australia*: Please be aware of our terms of shipping to Australia. If you have chosen delivery via Parcelforce then your parcel will likely be stopped by Customs in Australia and only delivered once import taxes have been paid by the recipient. All parcels are liable for import taxes but smaller ones generally have a better chance of not being stopped.Shipments to Switzerland*: Please be aware of our terms of shipping to Switzerland. If you have chosen delivery via Parcelforce then your parcel will be stopped by Customs and only delivered once import taxes have been paid by the recipient. Other parcels are also likely to incur a customs charge before delivery. |
| Delivery Schedule Once cleared orders are processed with all possible speed, usually within one day, and we use a two/three day ParcelForce service (UK); please enquire if you have not received your goods within 14 days. |
| Back Orders If we cannot fulfill an entire order within 5 days or so, we will contact you. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is charged on vatable products. All orders beyond the EU are VAT free, though import taxes may be charged by Customs and are payable by the recipient before the courier will deliver. Our VAT Registered Number is: GB 617 1945 34. |
| Credit Card Security Our identity is guaranteed by our SSL certificate, issued by GlobalSign. Click on the padlock at the bottom of your browser to check the validity of our certificate. Since 2008 online payments are handled by a dedicated card processor, Actinic Payments and are fully PCI-DSS compliant. We have no access to your credit card information. |
| Guarantee Our reputation is our guarantee. We will do everything we can to protect it! |
| Reaching Us If you need to reach us, you can email us at ship@lfw.co.uk, alternatively, you can call on Freephone (UK only) 0800 107 1936 or 01499 302219 (International +44 1499 302219) or fax us on 01499 302238 or write to Richard Joynson, Proprietor at Loch Fyne Whiskies, Inveraray, Argyll, PA32 8UD. |
| Privacy Policy Loch Fyne Whiskies do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Under the Privacy and Electronic Communications Act we do not send random marketing emails to personal email addresses (spam) and we conform with the requirements of the Data Protection Act, 1998. Section 35 of the DPA 1998 allows us to disclose personal information where the disclosure is required under law or by the order of a court.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy If the product is faulty or not as ordered then it can be returned to us at our cost.If you change your mind and no longer require the item you may return it to us intact within 8 days of receipt for a full refund (you are liable and responsible for the postage and packing back to us). Please note that all returns must be notified to us in advance by email. You can view your legal rights under Distance Selling Regulations here. |
| Remittance Terms All stock must be paid for before it is shipped. |
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