Loch Fyne Whiskies > Home > Mail Order Whisky > Delivery Terms > Rest of the World

OVERSEAS SALES Loch Fyne Whiskies has many satisfied customers all over the world. We have been shipping whisky very successfully since 1993. All despatches are through the Royal Mail or Parcel Force. First time orders note: We require proof of identity and card ownership for our records, an email will follow your placing of your first order, please watch out for this. Where necessary a Customs declaration is filled in stating that the goods are "Collector's Malt - No commercial value", and declaring the replacement value. Be sure to inspect the condition of the parcel before signing receipt, record any findings on the delivery note. Damage If there is damage, you must get a Post Office official to authenticate the damage and advise us as soon as possible. We will replace bottles damaged as a result of inadequate packaging with your next order, but we must be satisfied that poor packaging is the cause of the damage. Do not refuse or return parcels to us as we will be charged for their return. Customs It is your responsibility to check with your own excise officials what is required. If there are any special instructions to us please ensure they are absolutely clear. A telephone to your local excise advice centre should clarify matters. For single bottles there is a free passage of spirits, they ignore small packages as described above, very occasionally they will require duty payment by the recipient before delivery. Despatches beyond the European Union are zero rated for VAT (currently 20%) and this is deducted from the price of the goods. Postage, books and foodstuffs are already zero rated for VAT. Sales beyond the European Union must not be for subsequent re-sale. Breach of this condition is liable to your prosecution and compensation being sought by the producer and/or your local distributor. Further specific details about this are available on request. Telephone orders cannot be accepted. Cheques will be cleared before processing; once cleared orders are processed with all possible speed. New customers will be required to give further verification of their credit card details. All mail order prices are subject to possible change without notice. This is our stock list of items held in stock but bottlings come and go and all goods are offered subject to availability. Minor substitutions may be made with regard to distillation, year or %alc; please phone to confirm specific product information. VAT at 20% included in all prices where applicable. E & O E, Errors and Omissions Excepted. Postage, Packing and Insurance Rates We use ‘Small Packets’ which has a weight limit of 2kg - the equivalent of one bottle + lightweight outer. These seem to get through without the attention of customs, but no guarrantees. Our practice is to send them two days apart. For bigger quantities, ParcelForce 'International Scheduled’ is a speedy yet relatively economic service, a signature is required on delivery. Other Conditions of Carriage are as per our nominated carriers, in particular liability for loss is limited to £150.00 per parcel. Usually light cartons, tubes and boxes are included. Heavy outers (e.g. Cask Signatory (S*), Macallan 25yo, most wooden boxes) etc....; are subject to a surcharge or specify "not wanted". Exceptional presentations are charged at cost. WHISKY MINIATURES CHARGES FOR MINIATURES, 20cl and HARDWARE ITEMS CAN BE FOUND HERE

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Loch Fyne Whiskies Inveraray Argyll PA32 8UD Scotland

Telephone +44 (0)1499 302 219 Facsimile +44 (0)1499 302 238