LFW.CO.UK SITE TIPS

It has taken three years to build lfw.co.uk although it does seem considerably longer, but now we are satisfied that Stage One is complete!
Stage Two starts soon(-ish)!
Lfw.co.uk is designed to be simple and quick but here is a guide to give surfers some tips and short cuts. It is not our intention to abandon the non-connected (see below) but using lfw.co.uk will give you, dear customer, truly up-to-date information.
Headings here reflect the left hand navigation frame. Tip: if you lose the frame click on the logo in the top right hand corner.

News is the busiest part of the site, although only one page long (broken up for speed) it reflects changes in stock as they happen, updated within hours of changes. We are aware that many customers check this on a daily basis; it takes seconds to learn of changes, if any. The News section is used by many in the industry and also by many other retailers. From here you can check prevailing Deals as well.

This is the major part of lfw.co.uk, where the biggest investment in time has taken place. Browse & Buy is an illustrated catalogue of all our whiskies, books and hardware. It is here that you should check the current availability of an item.
The lobby to Browse & Buy has information regarding delivery prices and terms of sale for all destinations so be sure to check these.
To continue to the catalogue check the secure option. Ordering on lfw.co.uk is secure and certificated by a respected authority; click the locked padlock on your browser for assurance. Tip: If you have trouble after entry because your computer has security fire-walls in place (should you be doing this from work?) then the unsecure option will give hassle-free access, but you should be cautious about revealing your card details if your padlock is ‘open’. You can still order without revealing payment instructions.
At check-out there is the option to print out a completed order form and fax or post it to us with card details added manually. Some of our repeat customers request that we use card details we have on file Tip: enter “Use card details on file” in Special Requests (below your address details) as you start to check out, then choose ‘Send Separately’ for card details. You can of course ’phone or fax us as normal.
Browse & Buy lists prevailing prices and availability with our unique comments that many find enjoyable to browse without buying. Go take a look—no obligation to buy or even show yourself!

Tip: Options along the top include Review Order; here you can adjust quantity or cancel items before checking out.
Check-out tip: Once you have entered your card details, clicking Next> concludes the transaction; there will be no going back. You will then get an e-mail automatically (unless you have given the wrong e-address!).
Our practice is to retrieve orders at 10am and 3pm and to despatch that day, (but no guarantees); changes should be ’phoned faxed or e-mailed immediately.

If you know what you want then the Search function is highly recommended. A product or descriptor can be entered with an option of price range.
Keywords employed throughout Browse & Buy include, for example:

‘Peaty’ or ‘Sherry’ / ‘Sherried’ etc.
‘Ace’—regarding individual bottlings.
‘High Regard’—regarding distilleries.
‘Limited’ or ‘Collectable’.
‘Closed’ or ‘Mothballed’.
Dates, such as ‘1966’ or ‘34yo’.
Specifics, such as ‘46%’ or ‘Single Cask’.

All our distillery profiles include our unique taste scores as explained on the back of our Stock List. Tip: These can be searched by entering colon+the score you seek —e.g. to view a list of our taste score 2 suggestions then enter :2 (no space).

These four sections give information about us and our specialist items.

As well as items from the current and back issues of SWR this section includes some entertaining photo diaries of whisky happenings and topical informative items.

Please check in and join our mailing list. List members are not pestered; checking our News section each week will keep you adequately informed. We only circulate the list when there is a new item in short supply that we think subscribers deserve to know about first.
I value comments and notification of problems so please keep me informed; my e-mail address is ship@lfw.co.uk

Back . . . .